Privacy Policy

The present Privacy Policy (hereinafter referred to as “the Policy”) describes the way we gather, use, process, and impart your information, including personal data.

The Policy pertains to any kind of user information which Azitrend Distribution SRL (hereinafter referred to as “the Contractor”) may obtain during the registration and use of AZIGUARD cloud video surveillance service (hereinafter referred to as “the Service”), as well as any other related products and services, provided by the Contractor on the Contractor's web page and all other platforms, including mobile ones. It also regulates the order of processing, including the collection and storage of the Personal data, obtained through the use of the Service. User's use of the Service means unconditional User agreement with this Privacy Policy and the stated terms of personal data processing. User must refrain from the use of the Service in case of disagreement with the terms. By sharing personal data with the Contractor during the use of the Service or registration on the Contractor's website, User acknowledges and agrees with the processing of the personal data by the Contractor, performed with or without the use of automation solutions, including collection, recording, systematization, accumulation, storage, clarification (update or modification), extraction, transmission (provision or access), anonymization, blocking, deletion, and destruction of personal data by means and within the terms specified in the present Privacy Policy.

1. Terms

Contractor/We/Our refers to Azitrend Distribution SRL., Legal address: Biharia str., No. 67-77, Building B, 1st floor, Bucharest, Romania.
AZIGUARD cloud video surveillance service, website, AZIGUARD Cloud Software, or Service refers to a complex of computer software and other data, providing functional capability for acquisition, processing, and sending data, intended for remote view of video streams from the cameras installed by Users. Access to the Service is provided via the information and telecommunication network “Internet,” under domain name cloud.aziguard.com, and also via mobile application on AppStore and Google Market platforms.
Website refers to a web page at cloud.aziguard.com and subsidiary domains.
You/User refers to an individual to whom the Client provided login and password or any other access possibility to the Service. All actions performed using Client/User login and password are considered to be performed by the Client/User. The Contractor is not responsible for unauthorized third-party use of the User registration data. Client/User agrees to be responsible for maintaining the confidentiality of any passwords associated with any account used by the User to access the Service.
Personal data refers to any data or information by which the User can be identified, e.g., full name, address, or contact information.
Registration is the process of filling out the registration form on the Website or in the Client mobile application through specifying the required information and selecting a login and password.
Processing of Personal data refers to any action (operation) or complex of actions (operations) with Personal data, including collection, recording, systematization, accumulation, storage, clarification (update or modification), extraction, transmission (provision or access), anonymization, blocking, deletion, destruction of personal data.
Cookie is a snippet of information sent by the web server and saved on User's computer. It is sent as a request by the web client or browser to the web server each time the User visits the website.

2. Which kind of information and data we gather

While using the Service and purchasing any other products and services of the Contractor, including the registration process, sending messages and emails, and during any other kind of interaction with the Contractor, the User provides some kind of information and data to the Contractor, which represents personal data.
We gather three main categories of data:

2.1 Data that you share with us

Data required for the Service usage and providing other products and services. The Contractor requires this information to execute contract obligations properly and also provide compliance with the requirements of the law. Provision of some services may be impossible without this kind of information.
Registration information. We require certain information, including your full name, surname, e-mail, etc., during the process of a new user account registration.
Interaction with the Contractor. We may gather your request information during your interaction with the Contractor, e.g., when dealing with technical support, such as contact details, problem description, and any other data that may assist in dealing with your problem.
Data you share on your own motion. You can share any other personal data on your own motion for better interaction with the Service, e.g., when you fill in a form, update or add account info, subscribe to a newsletter, respond to a poll, or use other features of the Service and Website of the Contractor.

2.2 Data we acquire from third parties

Information about the device and connection. We may collect information about your PC or any other device you use to access the Website and/or the Service. We may also gather information about your operating system, browser type, IP address, and URLs for the purposes of better user experience.
Location information. We may collect information about your exact or approximate location, determined with the help of your IP address or GPS device, in order to offer more convenient usage of the Service.
Usage information. The Contractor collects and stores information about your orders and account replenishments, as well as technical data about the Service usage, including time and amount of the account authorizations.
Cookies and similar technologies. The Contractor is authorized to host cookies on the Website or in the mobile application in order to collect information about the Contractor's Website sections visited by the User, and also the products, which Users find to be interesting. The Contractor requires this information to improve the quality of the rendering services and provide Users with additional information. You can disable Cookies in your browser settings.

3. Purposes of collection and processing

The Contractor is authorized to use information and data obtained from the User for the following purposes:

Interaction with the User within the Service rendering, including other related products and services offered, as well as processing of user requests and inquiries.
Any other interaction with the User, including technical and other assistance.
Advising on the subject of the Service usage.
Informing on news and available special offers.
Sending advertisement materials, information, and inquiries to the User.
Performing statistical and other reviews, based on anonymized data.

4. Terms of storage, processing, and revealing personal data

The Contractor is obliged to store information and personal data received from the User strictly and confidentially, thus undertaking all legislative, organizational, and technical measures to protect this information from unauthorized or accidental access, destruction, blocking, copying, sharing, distribution, as well as from any other unauthorized actions towards this information and personal data. The Contractor also agrees to take all measures to prevent revealing or usage of the information and data in any other way, besides directly stated in the present Policy.
The Contractor considers both the information about the Service usage as well as video broadcasts and video records contents as confidential and proprietary. The Contractor does not monitor User video broadcasts or video records or disclose video contents to third parties, except when necessary to comply with or prevent violation of the acting legislation or lawful rights and interests of third parties.
Only those employees who require access to such kind of information to fulfill their responsibilities are able to gain access to User information, in compliance with necessary privacy protection measures.
The Contractor reserves the right to share (disclose) User Personal data to third parties in the following cases:
- To their contractors, service providers, and other third parties that render services to us, and/or on our behalf and that are obliged to preserve the confidentiality of personal data and use it only for the purposes for which we disclose it.
- In case such disclosure is necessary for administration of justice, court resolution, process by another body or official, subject to execution in accordance with the current legislation.
The User fills in the payment data (depending on the selected payment type) while paying for the Service and other related products and services. The Contractor does not have access to such kind of information since it is processed by payment instruments.
The Contractor stores User information and personal data until it is necessary for the Service provision and/or compliance with the current legislation requirements.

5. Obtaining and using underage personal data

The Contractor, acting in good faith, does not accept or collect intentionally any information or data about persons that have not reached full legal age to use similar Services. This includes surname, full name, address, phone number, and/or e-mail address.
The Contractor is not responsible for sharing personal data by the persons of the aforementioned age without the corresponding agreement of their parent or legal guardians.

6. User rights

In order to use any right described in the present section, User must send an e-mail to aziguardcloud@azitrend.com. Please note that before the execution of the request we may ask you to confirm your identity.

Accessing and managing your information. User has the right to access his or her personal data, as well as modify it through the account settings or by written communication addressed to the Contractor.
Correcting inaccuracies and data incompleteness. Any information and data may be modified (updated or supplemented) by the User anytime. You have the right to ask us to correct invalid or incomplete data in case you are not able to correct it in your account by yourself.
Keeping and removing the data. As a general principle, we keep your data within the period required for the proper execution of the contract obligations with you, as well as current legislation obligations. If you want to withdraw the permission to use your data that was provided to access the Service, you should send a request for removing personal data and deleting the account.
Withdrawal of the consent to data processing and prohibition of data processing. You can withdraw your consent to the processing of your personal data, granted by you to the Contractor anytime, through configuring the settings of your account or by written communication with the Contractor with an indication of the consent revoking. Please note that the fact of the withdrawal of the consent does not affect the lawfulness of the data processing actions, performed prior to withdrawal.

7. Resources of third parties

The Contractor may host banners and links to third-party web pages on the Website or in the mobile application. The provisions of the present Policy shall not apply to the privacy policy of third parties. The Contractor is not responsible for the disclosure of confidential information and/or personal data by the User on such websites.

8. Contacts

If you have any questions or complaints regarding the present Privacy Policy, please contact us via aziguardcloud@azitrend.com.

9. Amendments to the Policy and applicable law

The Contractor reserves the right to make amendments to the present Policy anytime, in accordance with the changes in the current legislation. A revised edition of the Policy comes into force the day following its website or mobile application publishing, unless the revised edition of the Policy provides another effective date. In case you disagree with the revised Policy, you can delete your account. If you continue using the Service and/or ordering related products or services, thus you confirm your consent with the revised Privacy Policy.
In addition to the present Privacy Policy and interaction with User and Contractor, arising from the application of the Privacy Policy, the Romanian law shall be applied.
All possible disputes, arising from the present Agreement, shall be subject to settlement in court in accordance with the current Romanian legislation.
The Contractor and the User are obliged to undergo a mandatory pretrial complaint procedure. The User shall send the Contractor a corresponding complaint in written form. The response period shall be 30 (thirty) days.
The User is obliged to independently monitor the Privacy Policy amendments through familiarization with the current revision of the Privacy Policy on the Contractor's website and/or in the mobile application.